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5 Things To Do If Your Phone Has Gone Missing

Fortress was created because we understand how important phones have become. We also understand how big a challenge it can be when they your phone has gone missing. Our app and platform have been designed ground-up to protect you, your data, and your device.

However, we are also realistic. Phones are so crucial to everyday life, but that means they are with us all the time, and therefore there is always a risk that the worst happens.

In the US, 40 percent of thefts in major cities involve cell phones, with 1 in 10 smartphone owners having been a victim of phone theft.

So what do you do if your phone has gone missing? Whether it’s your old faithful 5-year-old Android or the very latest top-of-the-range iPhone, we would recommend keeping calm and following these simple steps.

Your Phone Has Gone Missing – What Next?

Step 1: Text It or Call It

Often the simplest things are the least obvious! Just give your phone a call. You never know; it might be somewhere close by. If it’s been found by someone friendly, they may answer it and be able to return it to you. Send a text message as well with details of who to contact if it’s found.

Step 2: Lock It & Block It

Hopefully, you already have a screen lock set up on your phone. This should be the first layer of protection to stop someone from accessing your phone. Android and iOS can both lock down your phone using and, respectively. You can set a message with instructions as to who to contact should your phone be found. Alternatively, simply login to your Fortress web portal to add an additional security layer by locking with your Fortress passcode.

Step 3: Locate It

The same websites also allow you to find your device on a map, assuming you have the feature enabled. Your Fortress web portal also has this facility, but with a more detailed history of where your device has traveled. It can even show you where your phone was when the battery died!

Step 4: Secure It

If you don’t want your data compromised, you can try to remotely lock and wipe your device. This is the last resort, for obvious reasons, but sometimes it’s worthwhile for peace-of-mind. Depending on which service you use, you will have various options of what data can be deleted. Don’t forget that other elements of your online life could also be compromised. It’s worth considering changing any common passwords for online banking, email, and your social accounts.

Step 5: Report It

You need to report a missing device to the police so they can open a file. This may be necessary for insurance claims. It is also recommended to report the situation to your mobile phone provider (carrier). They may be able to block your account and will make a note on your file. Depending on your carrier’s policies, you may not be liable for unauthorized calls or data usage if you have reported it. If you have insurance, you will then need to make a claim.


Fortress, Here to Help

If your phone has gone missing, Fortress members have a simple method of dealing with all of this from one place, the Fortress web portal. We simplify the experience of dealing with this annoying and worrying situation. You no longer have to remember which site to go to, where to login, whether you have enabled the “Find My Phone” feature, which of your account passwords to use. With Fortress, you have one place to go, one password to remember, and a simple-to-use portal to help you calmly manage a challenging situation!

Can You Really Use Your Phone For Mobile Payments?

There is no doubt that cell phones are one of the inventions that have changed the way we live our lives forever. Not only do they put information in the palm of the hand, but they also make life far more convenient. One of the most potent innovations is the ability to pay for things without needing your wallet or purse.  Mobile payments are simple and convenient for sure, but is this safe, and can you trust it?

Cash and card have been stagnant in recent years. Contactless payments have been successful in some countries but subject to fraud and limitations for both consumers and retailers. The introduction of phone payments has added both convenience and security. But some people are still wary of using this system, preferring existing ways of paying. Don’t worry, though. It’s actually a great system that can be trusted more than a card.


Mobile Payment Basics

So, can a mobile phone REALLY replace your cash or card? Simply, yes. As long as you are using a trusted mobile payment app on your device, everything is excellent. In fact, it is safer than using a card and more convenient (and more hygienic) than using cash.

Credit cards are subject to being lost or stolen. Credit card details can be stolen. If someone steals your card, they would be able to use it easily until you notice and notify your bank. They would need your PIN to buy more expensive items, but contactless is easy. If someone steals your phone, they would still need your passcode, fingerprint, or face to confirm payment. Locking your phone is a sure-fire way of protecting your money.

Compatible phones have special hardware called NFC (Near Field Communications), which talks to the retailer’s payment system. When you wave your phone at the payment terminal, your device confirms that it’s authorized to make a payment on your behalf. It’s very secure and never shares your card details. Those are on your phone and never shared with third parties.


Apple and Android Mobile Payments

Apple devices, including the Apple Watch, use Apple Pay. It’s pre-installed and effortless to set up.


Apple Wallet Screen

  • Go to Settings.
  • Choose Wallet & Apple Pay.
  • Choose Add Card and follow the instructions.

Apple Watch

  • Go to the Watch
  • Choose the My Watch
  • Select Wallet & Apple Pay to add the same card as your phone.

To make a payment in a retail store, you can use any contactless terminal. Unlock your phone and tap your device on the terminal to pay. You can also use Apple Pay at many online stores and within some apps.



Android devices use Google Pay, which is a very similar system to Apple Pay. As per Apple, you can use Google Pay to pay in-store, online, and in some apps.

To set up Google Pay

  • Install the Google Pay app from the Google Play store.
  • Open Google Pay.
  • Follow the setup instructions to add a payment card.

To make a payment in a retail store, you can use any contactless terminal. Simply unlock your device and hold it near the payment terminal and wait for it to register.

On Android devices, you also have the option of Samsung Pay. It works almost identically to Google Pay and works on pretty much any Android phone, not just Samsung phones.


Mobile Payments Are Safe and Convenient

Is it too good to be true? Mobile payments really can offer modern convenience with enhanced safety and security. Use trusted apps and make sure you have your passcode, fingerprint, or face lock configured, and you are good to go. Technology really can improve life. Who knows, one day we can leave those purses and wallets behind.


To find out more about how Fortress can protect, secure and insure your mobile life, check out our features.


Fortress and the Fortress logo are trademarks of Fortress Global Group Limited, registered in the U.S.A., U.K. and E.U.

Android, Google and Google Play are trademarks of Google Inc.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Wireless Device Insurance is provided through Dimension Insurance Agency Inc, 5500 Frantz Road, Suite 120, Dublin, OH 43017, NPN number 1875657 and is underwritten by State National Insurance Company, 1900 L. Don Dodson Drive, Bedford, Texas 76021.  The insurance product may not be available in all states. This communication contains product summaries only.  Coverage is subject to the language of the policies as actually issued. For more information about this insurance please click here. Please note that Fortress is not a licensed insurance producer or underwriting company.

© 2021 Fortress Global, Inc. All rights reserved.


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