How to cancel your Fortress Membership

If you no longer wish to use Fortress, you can request the deletion of your account and associated personal data at any time.

How to request account deletion

There are two ways to request deletion of your account:

Option 1 (recommended)

Sign in to your Fortress account and navigate to: My Account → Cancel Account and follow the on-screen confirmation steps.

Option 2

If you are unable to access your account, please contact our support team and include the email address associated with your Fortress account.

Email: help@yourfortress.com

We may ask you to verify your identity before processing your request.

What happens when my account is deleted?

Once your request has been verified and processed:

• Your Fortress Membership will be cancelled.

• Your Fortress account will be permanently closed.

• Any personal profile information will be deleted.

• Any registered devices will be removed.

• Your security preferences and settings will be deleted.

• Your app data associated with your account will be deleted.

Note: Deleted accounts cannot be restored.

Information we may retain

Some information may be retained where we have a legal or legitimate business obligation to do so. This may include:

• Records required for fraud prevention or security investigations.

• Records required to comply with legal or regulatory obligations, including claims compliance.

• Limited server logs and backup data, which are automatically removed in accordance with our retention policies.

Where information must be retained, it will only be kept for as long as required for those purposes.

Need help?

If you have any questions regarding your account or your personal data, please Email: help@yourfortress.com