Partners
Give your customers more than a product or connection.
Fortress helps mobile operators, MVNOs, retailers, manufacturers and other partners deliver more value to their customers through an integrated suite of Safety, Security and Protection services.
Delivered through a single mobile experience, Fortress brings together personal safety, scam and threat intelligence, identity and device security, and mobile device protection. The result is a proposition designed to extend the customer relationship beyond the initial connection or purchase, providing benefits customers can understand, engage with and use in everyday life.
Fortress can be configured around your proposition, your customers and your brand, creating a differentiated service without the complexity of bringing multiple standalone solutions together.
Talk to us about becoming a Fortress partner
One platform. Three dimensions of protection.
Customers face risks both online and in the world around them. Fortress brings together services traditionally delivered separately and makes them accessible through one connected mobile experience.
Safety
Help customers feel more confident wherever they go.
Fortress provides personal and location-based safety services designed to help customers understand their surroundings, access useful safety information and respond when they need help.
By making safety part of the everyday mobile experience, partners can provide value that extends beyond the device, product or service originally purchased.
Security
Help customers recognise and respond to digital threats.
Scams, identity theft, malicious applications and increasingly sophisticated fraud affect customers every day. Fortress combines threat and scam intelligence with practical tools that help customers understand potential risks and make better-informed decisions.
Security services can include scam and threat insights, advice and alerts, identity protection, device security and recovery capabilities.
Protection
Support customers when something goes wrong.
Fortress can complement preventative Safety and Security services with protection for the mobile device itself, including benefits covering events such as accidental damage, cracked screens, liquid damage, mechanical or electrical failure and other eligible incidents.
Instead of device protection existing as a service customers only think about when they make a claim, Fortress makes protection part of a broader, continuously accessible customer experience.
Create more value from every customer relationship
For many businesses, the challenge is no longer simply winning the initial customer. It is creating reasons for that customer to remain engaged with the brand after the connection is activated, the device leaves the store or the product is registered.
Fortress enables partners to build Safety, Security and Protection into that ongoing relationship, creating benefits that remain relevant long after the original transaction.
For our partners, this creates opportunities to:
Differentiate your proposition with benefits that extend beyond the core product or service.
Increase customer engagement through services designed to provide ongoing utility.
Build customer loyalty by helping protect customers, their identities and their devices.
Create new service propositions around products and customer relationships you already have.
Enhance existing device protection by surrounding it with preventative and everyday services.
Develop tiered propositions that align different combinations of benefits with different customer segments.
Strengthen brand value by becoming part of the customer's wider safety, security and protection experience.
Ongoing benefits offering opportunities to develop loyalty and increase ARPU throughout the entire lifecycle.
Fortress is designed to support the relationship between you and your customer, not get in the way of it.
Built with ultimate flexibility. Designed for different partner needs.
The relationship you have with your customers may begin with connectivity, a retail purchase or the device itself. Fortress can work across each of these models.
Mobile operators and MVNOs
Extend the value of the mobile plan beyond connectivity.
Fortress enables mobile providers to incorporate Safety, Security and Protection into their customer proposition, either as an included benefit, an optional service or part of differentiated service tiers.
By providing benefits customers can engage with throughout their subscription, Fortress can help operators create greater differentiation, encourage engagement and strengthen the value of the ongoing customer relationship.
Retailers
Turn a transaction into an ongoing customer relationship.
For retailers selling smartphones, connected devices and related technology, Fortress creates an opportunity to provide value beyond the point of sale.
Safety, Security and Protection services can complement the device purchase, existing protection products or other customer benefits, providing an ongoing digital relationship after the customer leaves the store or completes an online purchase.
Fortress can support propositions designed around particular products, customer groups, promotions or loyalty programmes, helping retailers add meaningful services without having to build and manage multiple standalone solutions.
Manufacturers
Add services around the device, not just features within it.
Device manufacturers invest heavily in the customer experience before and during a purchase. Fortress can help extend that experience throughout the ownership lifecycle.
Safety, Security and Protection services can be incorporated into device propositions, promotional programmes or ongoing customer benefits, giving manufacturers another way to differentiate their products and strengthen direct relationships with device owners.
Fortress can complement capabilities already built into a device with a broader service layer focused on the customer, helping connect personal safety, digital security and protection within one experience
Built around your proposition
Every partner and customer base is different. Fortress is designed as a configurable platform rather than a fixed, one-size-fits-all product.
Services can be assembled into propositions that reflect your commercial model, target customers and existing product portfolio. This can range from an accessible entry-level package through to more comprehensive Safety, Security and Protection propositions.
Fortress can support partner-branded and co-branded experiences, enabling the service to sit naturally within an existing customer relationship while retaining the technology, services and operational capabilities behind the Fortress platform.
The customer journey can also be aligned with your existing channels, from initial enrolment and activation through ongoing engagement, service delivery and eligible protection claims.
Whether Fortress is bundled with a mobile plan, offered alongside a device purchase, included as a manufacturer benefit or introduced through another partner programme, the objective remains the same: to make valuable protection simple for customers to access and use.
Partner with Fortress
Your customers rely on their phones for almost every aspect of modern life. Whether your relationship with them begins with a mobile connection, a retail purchase or the device itself, Fortress gives you an opportunity to make that relationship more valuable.
By bringing together personal safety, digital security and device protection in one platform, Fortress can help you create a differentiated proposition that continues delivering value long after the initial transaction.
Talk to us about what Fortress could look like for your customers.