Cancel Account.
If you no longer wish to use Fortress, you can request the deletion of your account and associated personal data at any time.
How to cancel your Fortress membership
There are two ways to request deletion of your account:
Option 1 (recommended)
Sign in to your Fortress account at https://customer.yourfortress.com and navigate to:
My Account → Cancel Account
Follow the on-screen confirmation steps.
Option 2
If you are unable to access your account, please contact our support team and include the email address associated with your Fortress account.
Email: help@yourfortress.com
We may ask you to verify your identity before processing your request.
What happens when my account is deleted?
Once your request has been verified and processed:
- Your Fortress account will be permanently closed.
- Your personal profile information will be deleted.
- Your registered devices will be removed.
- Your coverage policy will be canceled, according to your policy terms.
- Your security preferences and settings will be deleted.
- Your app data associated with your account will be deleted.
Deleted accounts cannot be restored.
Information we may retain
Some information may be retained where we have a legal or legitimate business obligation to do so. This may include:
- Records required for fraud prevention or security investigations.
- Records required to comply with legal or regulatory obligations.
- Records required by Underwriters for the audit and management of claims.
- Limited server logs and backup data, which are automatically removed in accordance with our retention policies.
Where information must be retained, it will only be kept for as long as required for those purposes.
Processing time
We aim to process verified deletion requests within 30 days.
Need help?
If you have changed your mind, you can re-register and start a new membership at any time by downloading the app and choosing “Get Started”.
If you have any questions regarding your account or your personal data, please contact:
