Sit back. We can assist.
Feel at ease with expert support.
There's nothing wrong with not knowing something. For some, technology is second nature. For some, it is a never-ending head-scratcher. You might be a technophobe who is nervous around gadgets. Perhaps you are just beginning to use a smartphone or tablet. Maybe you are very comfortable with devices, or even a real technowizz. No matter what, we all need a little extra help sometimes.
Fortress Assist is our team dedicated to helping you get the most out of your phone. You can get hold of us on the phone, email or on the web (just click on the bottom of the screen). Our team will be happy to help you, no matter whether your question is about your Fortress membership or just using your phone in general. If we don’t know the answers straight away, we’ll figure it out.*
The best part? We’re not here to judge. We just want to help, no matter how simple the question might seem! Trust us, there are no dumb questions. We will help you find the answers and we'll do it without technical jargon and buzzwords. Fortress Assist is here to help. Our team are picked because of their absolute passion for solving customer challenges and providing tech support! *Some features are membership dependent.
Reach out to our friendly team.
Get in contact with one of our Assist team whose life mission is to help figure out answers to your questions. Our customer support team is available over the phone, via email or on the web on Monday to Friday from 9am until 5pm US Central time. If you have any questions about your Fortress Membership, using your phone, or just digital life in general, then we’ll do our very best to help, with as little jargon as possible. We’re a friendly bunch, why not reach out?
Apple or Android?
Apple iOS
Android
Assist your device know-how with useful insights.
Using Fortress real-time information and data analysis, understand more about your device, your apps and any digital threats that you might need to be aware of.
Insights
Device
Provides you an insight into the security status of your device by advising you on the impact of the settings and permissions that you have activated on your phone.
Insights
Apps
Provides you an easy understanding into the Apps that you have installed on your device and advises you of the impact of the settings and permissions that you have authorized them to have access to.
Insights
Threats
Provides insight into cyber and identity threats that Fortress can protect your smartphone or tablet against.
Supporting you, every step of the way.
Access our friendly and capable Assist team for help and support on your phone, on Fortress and on your digital world.
Support
Product
The Fortress Assist team are available to provide you help and support regarding any question, issue or setup query that you might have relating to any aspect of the Fortress Product. Help is available online, via the app or on the phone.
Support
Technical
The experts at Fortress Assist are available to give you friendly, personalized help to solve your device issues. Need help setting up your new smartphone? Tablet running slow? Getting errors with your operating system? Can’t connect to your wireless network? The Fortress Assist is here to help!
Customer support is our top priority.
Dedicated support from our friendly team of gadget gurus. If you have a question, no matter how complex or how simple, we're itching to help!
Priority
Priority Account Manager
You’ll benefit from an even more personal Fortress Assist experience as you will have a Priority Account Manager assigned to you that will look after all your account and support requirements.
Priority
Priority Hotline
With the Priority Hotline you’ll benefit from an even faster route to access the team of experts at Fortress Assist. The telephone number you are provided will be only for Ultimate members. Therefore whether you need to discuss a claim or get some help, you will have access to Fortress Assist as quickly as possible.
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