OK, the worse has happened. Don’t panic! We know how stressful it can be when you lose or break your device. Because of this, we really want to deal with your claim as quickly and pain-free as possible.
How to make a claim
Making a claim with Fortress is easy using our online claims system. By following these simple steps, we will help get things back to normal as quickly as possible.
Our easiest method is to claim online. It’s available 24 hours a day, 7 days per week. To make a claim, simply log in to your Fortress User Portal by clicking the Sign In button at the top of the page.
Once logged in, you will be in the Fortress Dashboard. Use the left-hand menu to select Claim.
You can now follow the step-by-step instructions on screen to complete your claim.
Make sure you have your Fortress login details to hand. Doing so means we can speed up your claim. The portal takes you through all the steps necessary to make a claim.
For more information about our Insurance features, click here.
Claim by Phone
If you cannot use our online system to make a claim, you can alternatively give us a call on our freephone number to talk to one of our team.
To help everything go smoothly, please make sure you have your Fortress membership details to hand. If you also have your Fortress membership number it will really help.
US Customers – English speaking
Our lines are open from 09:00 to 17:00 Monday to Friday. If you wish to make a claim outside of those hours, please use the online claims option in your Fortress User Portal.
There’s lots more information on how to make a claim, what is covered, and how to use the many features of your Fortress membership. Our knowledgebase can be accessed by clicking the blue Help button at the bottom of our site, or by clicking here.
To read your insurance documentation, or manage your account, please log in to your Fortress User Portal by clicking here.