Choose another country or region to see content specific to your location.


Fortress is available for Android smartphones. Download Fortress from Google Play today! It’ll take you less than 5 minutes to join!


Apple iOS

Fortress will be available for Apple devices very soon. Register your interest on our contact page!

Apple iOS


OK, the worse has happened. Don’t panic! We know how stressful it can be when you lose or break your device. Because of this, we really want to deal with your claim as quickly and pain-free as possible.


How to make a claim

Making a claim with Fortress is easy using our online claims system. By following these simple steps, we will help get things back to normal as quickly as possible.


Claim Online

Our easiest method is to claim online. It’s available 24 hours a day, 7 days per week. To make a claim, simply log in to your Fortress User Portal by clicking the Sign In button at the top of the page.


Once logged in, you will be in the Fortress Dashboard. Use the left-hand menu to select Claim.

You can now follow the step-by-step instructions on screen to complete your claim.  

Make sure you have your Fortress login details to hand. Doing so means we can speed up your claim. The portal takes you through all the steps necessary to make a claim.

For more information about our Insurance features, click here.

Claim by Phone

If you cannot use our online system to make a claim, you can alternatively give us a call on our freephone number to talk to one of our team.

To help everything go smoothly, please make sure you have your Fortress membership details to hand. If you also have your Fortress membership number it will really help.

USA US Customers – English speaking 

Our lines are open from 09:00 to 17:00 Monday to Friday. If you wish to make a claim outside of those hours, please use the online claims option in your Fortress User Portal.


More information

There’s lots more information on how to make a claim, what is covered, and how to use the many features of your Fortress membership. Our knowledgebase can be accessed by clicking the blue Help button at the bottom of our site, or by clicking here.

To read your insurance documentation, or manage your account, please log in to your Fortress User Portal by clicking here.

Subscribe to our Newsletter


Fortress and the Fortress logo are trademarks of Fortress Global Group Limited, registered in the U.S.A., U.K. and E.U.

Android, Google and Google Play are trademarks of Google Inc.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Wireless Device Insurance is provided through Dimension Insurance Agency Inc, 5500 Frantz Road, Suite 120, Dublin, OH 43017, NPN number 1875657 and is underwritten by State National Insurance Company, 1900 L. Don Dodson Drive, Bedford, Texas 76021.  The insurance product may not be available in all states. This communication contains product summaries only.  Coverage is subject to the language of the policies as actually issued. For more information about this insurance please click here. Please note that Fortress is not a licensed insurance producer or underwriting company.

© 2021 Fortress Global, Inc. All rights reserved.


United States
312 Arizona Ave,
Floor 2,
Santa Monica,
CA 90401,

United Kingdom
86-90 Paul St,

Contact Us

© 2021 Fortress Global, Inc. All rights reserved.